Terms and Conditions

SECTION 1 SCOPE

The business relationships between By Dr Reena Ltd and the buyer shall be subject exclusively to the version of the following General Terms and Conditions applicable at the time the order is placed. Conflicting terms of business or purchase of the buyer shall only be deemed recognised if this has been explicitly agreed in writing.

SECTION 2 CONCLUSION OF CONTRACT

By sending an order via the website the buyer makes a binding offer to By Dr Reena to conclude a purchase agreement. If you place an order with By Dr Reena we will send you an email confirming receipt by us of your order and the order details (confirmation of order). This confirmation of order shall not be deemed acceptance of your offer but shall merely inform you that we have received your order. A purchase agreement shall only then be concluded when we send the ordered product to you and confirm shipment to you in a second email (shipping confirmation). No purchase contract shall be concluded regarding products from one and the same order which are not stated in the confirmation of shipment. By Dr Reena Ltd does not offer any products for purchase to minors. Products intended for children may likewise be only purchased by adults. Your order also functions as assurance that you are of legal age. We accept no liability for orders for our product placed by minors.

SECTION 3 RIGHT TO CANCEL WITHIN 14 DAYS; EXCLUSION OF THE RIGHT TO CANCEL, NOTIFICATION OF RIGHT TO CANCEL, RIGHT TO CANCEL

You can revoke your contractual declaration without stating grounds within 14 days in text form (e.g. letter, fax, email) or if the item is transferred to you before expiry of this period – by returning the goods.

The period begins after receiving this formal advice in text form but not prior to receipt of the goods by the recipient (in the case of the recurring delivery of similar goods, not prior to receipt of the first part delivery) nor prior to fulfillment of our informaiton duties pursuant to Article 246 Section 2 in connection with Section 1 (1) and (2) of the Introductory Law to the German Civil Code (EGBGB) and our duties under Section 312 g (1) Sentence 1 of the German Civil Code (BGB) in connection with Article 246 Section 3 of the Introductory Law to the German Civil Code (EGBGB). The period will be deemed as having been observed if notification is sent or the delivered goods are returned within this period.

Notification of cancellation must be sent to:

By Dr Reena

75 Harley Street,

London,

W1G 8QL

CONSEQUENCES OF CANCELLATION

If the contract is successfully cancelled, the delivered goods and any payments received will be returned to the relevant party to the contract and any benefits inevitably associated with the same (such as interest) surrendered. In the event that you are not able to return all or part of the goods delivered to you or benefits (such as benefits of use) drawn from such goods or if you return or are required to surrender the delivered goods in damaged condition, you will be obliged to pay a certain amount of compensation. This may mean that you may indeed be required to meet the contractual payment obligations for the period up to the cancellation. You shall only be required to provide compensation for deterioration of items and for associated benefits if such use or deterioration is due to use of the item which goes beyond the inspection of its properties and function. “Inspection of its properties and function” shall mean testing and trying out the goods in question in the way in which this is possible and customary in a conventional shop.

Goods that can be sent by parcel post have to be returned to us at your own risk. You will be liable for the standard costs of the return delivery. Please ship the goods to: By Dr Reena Ltd, 75 Harley Street, London,W1G 8QL

 Email: [email protected]

SECTION 4 AGREEMENT ON RETURN DELIVERY COSTS

Agreement on assignment of costs:

If you make use of your right to cancel you will be liable for the standard costs for the return delivery.

SECTION 5 DELIVERY

Unless otherwise agreed, delivery shall be made to the delivery address provided by the buyer. Information about the availability of products which are sold directly via By Dr Reena Ltd can be found on the website.

If it is not possible to make delivery to the buyer because the delivered goods do not fit through the buyer’s entrance door, front door or stairwell exit or because the buyer cannot be found at the stated delivery address despite the delivery deadline having been notified to the buyer with reasonable advance notice, the buyer shall bear the costs for failure to make delivery.

SECTION 6 DISCOUNTS CODES, OFFERS AND PROMOTIONS

You may occasionally receive discount codes from us, via email or through promotional materials. Each code is unique to the recipient, is not transferable, has no monetary value and cannot be converted into currency. A code may have an expiration date, which will be stated at the time of promotion or on accompanying promotional materials that cannot be modified.

When an order containing multiple items is placed using a promotional code, the value of the discount is spread over each item according to the pro-rated value of that item. Any refund of an item purchased in such an order will be reduced by the value of discount attached to it. The discount cannot be refunded.

The value of a discount code cannot be deducted from an order if that code is defective or out of date: no replacement codes will be issued.

Only one discount voucher may be used per order.

We do not do price adjustments on any sale items.

SECTION 7 DUE DATE AND PAYMENT, DEFAULT

The buyer may settle the purchase price by credit card (Master/Visa/American Express), PayPal or in advance. By Dr Reena Ltd retains the right not to offer specific forms of payment in particular cases.

SECTION 8 OFFSETTING, RETENTION

The buyer shall only be entitled to offset against counterclaims which have been recognized by non-appealable declaratory judgment or which are not disputed via By Dr Reena. Moreover, the buyer shall only be entitled to exercise the right to retain if the former’s counterclaims arise from the same contractual relationship.

SECTION 9 PRICE

Unless otherwise explicitly stated, the prices stated from By Dr Reena Ltd are inclusive of statutory value-added tax.

SECTION 10 RETENTION OF TITLE

Until full payment has been made the delivered goods shall remain the property of By Dr Reena

SECTION 11 LIABILITY FOR DEFECTS

The right to cancel your order shall not affect your rights as buyer under statutory warranty provisions. If any goods bought from us prove to have defects of any kind, your claims as the buyer will become statute-barred within two years of delivery of the goods. In the event that purchased items are defective, you shall – at your discretion – be entitled to assert statutory claims to subsequent performance, rectification/new delivery and – where special statutory conditions are met – more extensive claims to reduction in price or withdrawal and damages, including compensation for damages in lieu of performance and compensation for your abortive expenditure. Please keep the invoice delivered with the goods as evidence of purchase. If subsequent performance is provided in the form of replacement delivery, the buyer shall be required to return the goods delivered first to By Dr Reena within 30 days at the cost of By Dr Reena. Defective goods shall be returned in compliance with statutory provisions. By Dr Reena retains the right to assert compensation claims where statutory preconditions apply. By Dr Reena shall bear unlimited liability in those cases in which damages are incurred owing to willful intent or gross negligence.

SECTION 12 APPLICABLE LAW

Deliveries made in UK shall be subject to UK law.